FAQ's (Frequently Asked Questions)
At Home Sweet Home London, we want your shopping experience to be smooth, enjoyable, and stress-free. Below are answers to some of our most frequently asked questions. If you don’t find what you’re looking for, feel free to contact us directly — we’re always happy to help.
How can I place an order with Home Sweet Home London?
You can place an order directly through our website by browsing our curated selection of home furniture and décor. Simply add your favorite items to your cart and complete the checkout process.
What is the delivery time for my order?
We offer free Economy Delivery within 5–8 business days on all orders, or you can choose Standard Delivery for faster shipping in 3–4 business days at a flat rate of £15.
How do I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. You can also track the status of your order by logging into your account on our website.
Can I change or cancel my order after it’s been placed?
If you need to modify or cancel an order, please contact us as soon as possible. While we aim to process orders quickly, we’ll do our best to accommodate changes before your item is shipped.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact our customer service team immediately with clear photos of the damage. We’ll guide you through the return, exchange, or refund process swiftly.
Do you offer gift cards?
Yes! We offer digital gift cards in various denominations — perfect for any occasion and ideal for home décor lovers. They can be used toward any purchase on our website.
What is your return policy?
We offer a 30-day return policy for most items, as long as they are returned in their original condition. For complete return guidelines, please visit our Return and Refund Policy.
How can I contact Home Sweet Home London for further assistance?
You can reach our friendly customer support team through the Contact Page on our website. We’re here to help with any questions or concerns you may have.